Hello,
I am having RUT240 device which is connected to Siemens S7 1200 PLC.
LAN Port is connected to Laptop for configuration
The RUT has SIM card inserted but still shows Mobile Data Disconnected
I can access device RUT 240 by 192.168.1.1 via webUI
I have registered and logged in to RMS
I am trying to add device but not successful. I have attached error
I have checked YouTube video but no use
Please send any manual for step by step checking… Please support as soon as possible.
Location — India
Thanks
You know what I don’t understand?
You want the community to help - but your firmware is 5 years old? Really?
Can you please upgrade your firmware first and then we’ll see further.
Looks like you have a license problem and not a connection problem.
WiFi, cabled WAN, Mobile WAN, everything works to connect to RMS as long as internet access is there, but you need to have a credit (license) for your box in RMS.
RMS is not free-of-charge.
Looks like you had a credit in the past but didn’t renew it?
“Expired license” in your print screen
From the screenshot, it’s apparent that the device’s license has expired. This suggests that it was previously registered to RMS, the licenses expired, and the device wasn’t disconnected from the previous company. So, if you want to add this device, you’ll first need to disconnect it from the previous company and add it to your own. Then, you can assign credits or purchase a yearly license.
Hello
We are able to add the device in RMS, created route etc
Now I downloaded open VPN configuration file and now want to connect PLC
OpenVPN and PLC software installed on one Laptop.
In PLC software which IP address I need to enter
Router : 192.168.0.3
PLC :192.168.0.1
Wed Apr 24 20:02:03 2024 Note: --cipher is not set. OpenVPN versions before 2.5 defaulted to BF-CBC as fallback when cipher negotiation failed in this case. If you need this fallback please add ‘–data-ciphers-fallback BF-CBC’ to your configuration and/or add BF-CBC to --data-ciphers.
Wed Apr 24 20:02:03 2024 OpenVPN 2.6.10 [git:v2.6.10/ba0f62fb950c56a0] Windows [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] [DCO] built on Apr 15 2024
Wed Apr 24 20:02:03 2024 Windows version 10.0 (Windows 10 or greater), amd64 executable
Wed Apr 24 20:02:03 2024 library versions: OpenSSL 3.2.1 30 Jan 2024, LZO 2.10
Wed Apr 24 20:02:03 2024 DCO version: 1.1.1
Wed Apr 24 20:02:03 2024 TCP/UDP: Preserving recently used remote address: [AF_INET]3.69.106.81:33631
Wed Apr 24 20:02:03 2024 UDPv4 link local: (not bound)
Wed Apr 24 20:02:03 2024 UDPv4 link remote: [AF_INET]3.69.106.81:33631
Wed Apr 24 20:03:03 2024 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Wed Apr 24 20:03:03 2024 TLS Error: TLS handshake failed
Wed Apr 24 20:03:03 2024 SIGUSR1[soft,tls-error] received, process restarting
Wed Apr 24 20:03:04 2024 TCP/UDP: Preserving recently used remote address: [AF_INET]3.65.167.143:33631
Wed Apr 24 20:03:04 2024 UDPv4 link local: (not bound)
Wed Apr 24 20:03:04 2024 UDPv4 link remote: [AF_INET]3.65.167.143:33631
Wed Apr 24 20:03:04 2024 [teltonika-vpn-7dA4aT6of8IODWXm] Peer Connection Initiated with [AF_INET]3.65.167.143:33631
Wed Apr 24 20:03:04 2024 open_tun
Wed Apr 24 20:03:04 2024 tap-windows6 device [OpenVPN TAP-Windows6] opened
Wed Apr 24 20:03:04 2024 Notified TAP-Windows driver to set a DHCP IP/netmask of 192.168.255.10/255.255.255.252 on interface {2B99A112-0326-44EA-B70E-F5EFAFC867D2} [DHCP-serv: 192.168.255.9, lease-time: 31536000]
Wed Apr 24 20:03:04 2024 Successful ARP Flush on interface [6] {2B99A112-0326-44EA-B70E-F5EFAFC867D2}
Wed Apr 24 20:03:04 2024 IPv4 MTU set to 1500 on interface 6 using service
Wed Apr 24 20:03:09 2024 ERROR: route addition failed using service: Parametro non corretto. [status=87 if_index=6]
Wed Apr 24 20:03:09 2024 Initialization Sequence Completed
Wed Apr 24 20:03:09 2024 ERROR: Some routes were not successfully added. The connection may not function correctly
These are logs at first we are successful to connect to PLC but now its not working
When the activate code will be shared after the purchasing
Please reply thanks
Currently, it’s a bit unclear what OpenVPN configuration you have or want to have. Can you explain more clearly which device serves as the server and how they are connected? Also, please let me know where you downloaded the OpenVPN configuration file.
Hello Marijus
Thanks for reply.
The configuration is shown in this video.
I have configured RMS , but still no connection with PLC through RUT240
I downloaded configuration file from RMS and imported in OpenVPN
I have attached logs of it in above chats.
Also My client has purchased the credits but activation code is not yet sent to him its been two days.
Please check as soon as possible, if you need any more details let me know
Thanks
Sorry for the late response. Is credit activation issue tied to the RUT240 device or not? If a device does not have RMS credits assigned to RUT240, then connection via the VPN hub won’t happen.
I have reviewed your supplied logs and it seems that there might be connectivity issues. Either because of a general internet connection or an RMS credit issue. Please investigate that.
When dealing with confidential issues as of credit purchase, I would offer to contact us directly via the https://teltonika-networks.com/ “Contact us” form.
