Is this because of the credit.
Actually it happened when another user added the same hardware to his RMS .
Greetings,
Thank you for reaching out.
For security reasons, I’ve deleted the screenshots you provided earlier, as they contained sensitive information.
To resolve your issue you might try:
- Log in to RMS: Go to https://rms.teltonika-networks.com and sign in to your account.
- Find the RMS Authentication Code. You can find it on the left side of your device in RMS Management → Devices there should be an exclamation mark icon, press on the triangle to automatically copy the authentication code, or head to the device details page and find the authentication code under recent device events.
3.Once you have the code, log in to your router’s WebUI.
- Navigate to System → Cloud Solutions → RMS.
- Paste the RMS Authentication Code from RMS.
- Add Your Device to RMS:
- In RMS, click Devices → Add Device.
- Enter the Device Serial Number and RMS Authentication Code.
- Click Add Device to complete the process.
More detailed step-by-step guide is provided in this article. Please follow the steps outlined here for adding devices to RMS:
If you encounter any issues during these steps or the problem persists, we’ll need to continue troubleshooting through a secure channel.
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 15862.
Thank you for your cooperation and understanding. Please let me know once you’ve completed the steps above or if you need any additional assistance.
Kind regards,
Vilius
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