Following recent maintenance, we encountered unexpected issues with connections from devices using older firmware versions, initially identified as versions prior to 07.07. The system experienced difficulty managing the abnormal connection attempts from these devices, leading to unstable connectivity across the platform.
Over the weekend, we implemented a temporary solution to stabilize the system while our team continues developing a more robust, long-term fix. This has allowed many devices to reconnect, though full operational performance has yet to be fully restored.
For critical devices, a potential temporary workaround is to retry connecting to RMS through WebUI, CLI, or SMS commands where applicable.
We sincerely appreciate your patience as we work to resolve this issue as quickly as possible. Further updates will be shared when system stability is fully achieved.