Hi there
I have just spoken with technical support and I have 4 routers currently trialling the RMS solution. I purchased a 5 year pack for each one. we are using the VPN to a particular site we are working on right now and the company data has expired - firstly I was under the assumption a 5 year pack would cover this but regardless as we are in a rush I purchased a 150Gig bolt on and applied the code the the router VPN we are currently working on. however we still are unable to connect to the VPN. I would appreciate some assistance on this please.
Kind regards
Dave
Greetings,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 16972.
Best Regards,
Justinas
Greetings,
The issue was solved by enabling the device under the clients tab on the VPN hub and restarting it afterwards.
Best Regards,
Justinas