RMS VPN Connection Issues

NETWORKING SOLUTIONS
1

Hi,

Having issues with TRB140s and RUT360 not reconnecting to RMS VPN after outage. Meaning the VPN HUB and devices are disabled on empty credit. When credit/data is refilled and the VPN HUB + devices are reenabled, most of the devices do not reconnect. Any other options than rebooting the devices?

1 Like
3

Good afternoon,

Could you first clarify whether the devices themselves appear online on the RMS app? Do you have physical access to them, and have checked whether they have an internet connection? And whether the end devices connected to them function properly, and more importantly, try to connect these devices via a different cable, and see if you can access the end devices by themselves, not involving our routers, as all of these factors should be considered, after an outage happens.
Readding the Routes, and restarting the VPN hub itself may be beneficial in your case as well.

Regards,
Arturas

4

did you get the answer? It happens to me all the time. When credits are gone (because I work and program and I miss to fill ..) I buy another and restart VPN but I cant connect. This shouldn’t be working like this. Readding the routes is not ok.

Thank you.

5

Hi,

We don’t currently have RMS monitoring enabled on the devices. When we enable it and attempt to restart, the RMS remote connection is not immediately available. Our main challenge is the lack of physical access to the devices. The remote connection option without monitoring enabled does not work.

The modems do have Internet access, as the connected devices function properly. For the units with ZeroTier, we’re able to connect and perform restarts remotely. However, disabling and re-enabling the OpenVPN connection does not resolve the issue.

Best regards,
Ragnar

6

Hi there,

To clarify, have you managed to get the devices working?

Also to advise, you may be able to utilize sending SMS commands, if you don’t have local access to the devices. Thread and commands : TRB140 Mobile Utilities - Teltonika Networks Wiki

You would need to send a text message to the Sim card phone number, resetting the RMS service : for example rms off ; rms on.

There are other commands which you may be able to utilize from the provided thread.

Regards,
Arturas

7

Hi,

We still have a couple of devices without the RMS VPN connection reestablished. We don’t have SMS access but will try RMS Connect later. Due to limited RMS credits and a purchase of credits from a fraudulent reseller, Senetic, we have to prioritize data over RMS monitoring.

Best regards,
Ragnar