RMS VNC Timeout Guacamole error

Networking Solutions Issue
1

Hi,

At least once a week, I can’t connect to RMS VNC and get “Timeout” Guacamole client stoped.
The router is updated to firmware version RUT2M_R_00.07.20.5.

What could be the cause?

I look forward to hearing from you.

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2

Hi

I have the same issue too with the access from RMS VNC.

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Do you have any reply on this?

3

Hi

Unfortunately, the problem continues even today
I’m waiting for a response from support

4

Hi! We had the same “Guacamole client stoped” timeout. last Tuesday. The Issue seems to have resolved itself yesterday. We get this error occasionally. After a while it starts working again. Not sure why this is. Restarting VNC on the host PC does not seem to help.

6

Greetings, @telsfauto,

I hope you’re doing well.

Could you please confirm whether the issue is still persisting? Additionally, is the problem affecting only a single device, or are multiple devices experiencing the same behavior?

I look forward to your reply.

Best regards,
V.

7

Hi, @Vilius,
I hope you’re well too.

I can confirm that the connection is currently working properly, and as @Paul44 wrote, the problem appears to have resolved itself yesterday, as it did the last two times, both on Tuesdays.

I remain available for further information, and if the problem occurs again, I’ll let you know with a new post.

Thanks in advance for your support.

Best regards,

8

Hello,

Thank you for your swift response,

Since the issue for now seems to be resolved. Please updated me if it will reoccur again.

Best regards,
V.

9

Hi @Vilius,

Just to let you know that this morning the “Guacamole client stopped” timeout error reappeared and RMS VNC not working.

The device is updated to version RUT2M_R_00.07.21.3

I look forward to hearing from you.

10

Greetings, @telsfauto,

Thank you for reaching out.

I have forwarded the provided information to our RMS team for further investigation. I will keep you informed as soon as I receive an update on the matter.

Best regards,
V.

11

Hi,

after about two months the problem recurred today.
The device is updated to the latest stable firmware. RUT2M_R_00.07.22.3

I look forward to hearing from you and remain available for further information.

Thanks in advance for your support.
Best regards,

12

Today I also tried updating to firmware RUT2M_R_00.07.22.4 but the problem persists.
Timeout Guacamole client stoped.