RMS VNC Timeout Guacamole Client Stopped error - June 12

Networking Solutions Issue
1

Hi,

I can’t connect to RMS VNC and getting “Timeout” Guacamole client stoped.I am experiencing same issue with multiple routers.

The routers were updated to firmware version RUTX_R_00.07.21.3 and RUTX_R_00.07.22.3

What could be the cause?

I look forward to hearing from you.

2

Same problem with me for RUT901 with firmware RUT9M_R_37.07.04.3 since yesterday till now (20 hrs ago). I am looking forward to see problem resolved or solution ASAP.

3

Hello @sukhraj.kooner @skarncharoen,

Apologies for any inconvenience this issue has caused.

The RMS team has made some changes on the RMS side. Could you kindly let me know if the issue still persists?

Best regards,

5

@Marija Looks like RMS VNC is working now. Thanks for your help.

6

Hello,

Good to hear that the issue has been resolved!

Please feel free to reach out if you experience any further issues or require assistance with anything else. We will be happy to help.

Best regards,

7

Yes, it is working now. Thank you.