Hi @Marija,
Is there an additional update beyond 7.14.2 to rectify issues? I will await updating any device in the interim. I hope to update to a tested firmware before additional remote devices are migrated.
Kind regards,
nick
FYI: I have running a RUT200 with 7.14.2 and RMS connection…
Hi Marija,
This is an extremely bad fault being introduced to the system with the 7.14 update…
We had one of the staff, who did not know about the problem, update one of our RUT11 routers to verion 7.14.2 as the system prompted him repeatedly… this did the same thing, broke all connection to the RMS exactly the same…
Luckily this is a locally accessible site, so I was able to reboot it, which did not fix the problem, I then downgraded the firmware to 7.13.4, however now the device is producing a slightly different error with RMS…
Device is temporarily blocked. 17 2025-05-24 10:59:29
Failed to verify device. 113 2025-05-24 10:59:23
The device is redirected to the authentication system. 20 2025-05-24 10:59:18
The device was working perfectly on RMS before the upgrade.
At least now I can download logs etc if you require…
Please advise how to proceed to fix this issue… ps. very uphappy about the situation this upgrade has left us in…
Hi @Marija,
I continue to have very frustrating issues with updated firmware affected devices connected the rut241’s.
I have updated two very remote 18hrs + driving to attend. 7.14.3 is not functioning as per previous. I have had to wind back to 7.12 to resume normal functionality.
Can you please confirm why there has been changes with these updates? why have port settings changed - locking out port 554 on RTSP for example?
Devices, if left on 7.14.3 are not connecting to RMS as per normal. I have to wind them back to 7.12 at least to obtain RMS connection.
Very frustrated customer.
Kind regards,
Nick
Hello @DarylW,
Could you please confirm whether the device is still unable to connect to RMS at this point? If it remains in the “temporarily blocked” state, typically re-registering the device resolves this. Have you had a chance to try that yet?
If not, please attempt to remove the device from RMS and re-add it, ensuring that all registration parameters are inserted correctly. Then, during the last registration phase, when the device is waiting for connection, you can either:
- Click Connect via WebUI under Services → Cloud Solutions,
or, if the device is remote: - Send an SMS command to the SIM card’s number in the format:
<password> <rms_connect>
and check its status afterward with:
<password> <rms_status>
If the device still fails to connect after these steps, run the /etc/init.d/rms_mqtt restart command via CLI, and in case nothing changes, I’d recommend performing a factory reset on the unit and repeating the registration process from the beginning.
Also, to note, after downgrading device firmware, the previously made settings, along with RMS certificates, are being deleted, therefore device has to be re-registered.
Best regards,
Sorry for the delay, I have been away for a month on leave (my wife passed away)…
This problem persists… I just tried updating a site that is close to town to version 7.15.2, however it has done EXACTLY the same thing…
RMS used to reconnect to devices after a firmware update, now EVERY DEVICE I have tried has failed to reconnect to RMS, this is obviously a major issue for us (and I see others have reported the same).
As I can access this site, what steps can we take to troubleshoot this…we need to get this fixed…
Daryl
Hello @DarylW,
We are very sorry for your loss.
Regarding the devices in RMS—could you please let me know if you still see the “Device is temporarily blocked.” error?
If so, it would be helpful if you could log in to the device’s WebUI and check the Connection state under Services → Cloud Solutions → RMS.
Thank you.
Best regards,
OK I finally got someone on site, in fact I have now got the unit on my desk, so let’s do some serious testing, this is joke… The box has been upgraded to the firmware [
RUT2M_R_00.07.15.2
And since then it WILL NOT connect to RMS at all, I even did a factory reset, it simply staying in “connecting” status on the RUT241.
On the RMS is simply bounces between status code 0 & 20 with the error The device is redirected to the authentication system.
What do you want me to do (I think a hammer is getting very desirable)…
Sorry setting the APN to manual made no difference, even a factory reset does not restore original operation. I am getting close to looking for other providers.
Hello @DarylW,
After performing the factory reset, have you tried unregistering the device from RMS and then registering it again?
If not, please give it a try and let me know how it goes.
Best regards,
Hello again,
Before unregistering the device, we’d like to review its troubleshoot file. I’ve sent you a form to fill out — once it’s completed, I’ll contact you privately regarding this. Please use the ticket ID “13634” in the form.
Best regards,
HI, I replied to the email on Friday, but have not heard anything since.
Hello,
Thank you! You should receive an email from us shortly.
Best regards,