Good morning
I spoke with the Justinas hotline operator by phone about restoring my RMS license.
I'm referring to the "Management pack 3y" and "Connection Data pack 150GB 10y" licenses.
The situation was as follows. When adding 10 devices (RUT200) at once through RMS, several of them failed to add correctly. They had a "Gray" status. Using the Teltonika Wikipedia, I tried to reconnect these licenses. Unfortunately, I was unsuccessful.
I finally removed these devices from my RMS account and added them again. Unfortunately, this operation also removes the licenses from my package.
Therefore, as agreed with the hotline, please submit a request here to restore the 3 licenses that were lost during the incorrect device registration.
Thank you very much.
Hello,
For troubleshooting purposes, we will require more sensitive information from your end, such as the RMS company ID, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 15871.
Thank you,
Justinas
Hello,
The resources have been added back to your RMS company account.
This was done because the MAC addresses specified during the initial registration of four devices were incorrect.
Best regards,
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