Following recent maintenance, we encountered unexpected issues with connections from devices using older firmware versions, initially identified as versions prior to 07.07. The system experienced difficulty managing the abnormal connection attempts from these devices, leading to unstable connectivity across the platform.
Over the weekend, we implemented a temporary solution to stabilize the system while our team continues developing a more robust, long-term fix. This has allowed many devices to reconnect, though full operational performance has yet to be fully restored.
For critical devices, a potential temporary workaround is to retry connecting to RMS through WebUI, CLI, or SMS commands where applicable.
We sincerely appreciate your patience as we work to resolve this issue as quickly as possible. Further updates will be shared when system stability is fully achieved.
I am trying to connect to sites with a green dot, but it won’t connect. It says “WebUI is reachable”, but when I try to connect, the “Connect” button is disabled and the icon keeps spinning. The same thing happens with the CLI.
Please report such incidents timely - this lack of transparency is confusing and worrisome. It would be nice to have a status page with real time statuses of all services - rms, vpn, etc, where to notify people of any disturbances. The 20th reply in a community thread is hardly the best place for a critical situation update.
We have released an update to the system that is meant to address the device connection to RMS issue and we have noticed a significant increase in successful device connections.
Please let me know if any devices are attempting connections to the system but are failing to connect. This can be indicated by repeated connection attempts in the Device → View connection logs menu.
Additionally, if you have any other issues that are not related to device connection to the system (such as any remote access issues), please create a separate thread on the topic.
Following recent maintenance, we encountered unexpected issues with connections from devices using older firmware versions, specifically versions prior to 07.07. The system had difficulty managing connection attempts from these devices, which led to unstable connectivity across the platform. Earlier today, we implemented an additional update to resolve the initial connection issue, so devices should now connect to the system as usual. If any devices are still experiencing connection issues, they will need to be analyzed and troubleshooted individually.
Could you please confirm if your devices are currently still not connecting to the system? Connection logs can be checked under Device → View connection logs.
In cases where devices still have trouble connecting to RMS, further troubleshooting steps may help resolve the issue:
For remote devices having a mobile internet connection, try sending these SMS commands:
To check the current RMS status: <admin password> rms_status;
To restart the RMS connection: <admin password> rms_off; wait a few seconds, then send <admin password> rms_on;
To initiate a connection to RMS: <admin password> rms_connect;
Alternatively, if the device WebUI is reachable, the above steps can be executed there:
Navigate to Services → Cloud Solutions, then click Disable → Save & Apply. After a few seconds, click Enable → Save & Apply → Connect.
Or, you can use the CLI to restart RMS services with the following command: /etc/init.d/rms_mqtt restart
If these steps do not resolve the issue, further troubleshooting may be required. Please create a new topic in this forum with the current RMS status information and a brief description of the issue.
Guys this is becoming a huge issue. I had a tech on site logged in to the Teltonika and upgraded to the latest firmware which was released today. The teltonika gets connection for about 3 minutes then disconnects no internet. We are losing business.
I’m not sure what the resolution is. from my experience, the ‘error’ that I got was exactly the same some times and other had different statuses. either way was just some part of the pipeline of connection not working at all.
today I will try the troubleshooting that teltonika has given below. and let people know wh at works or not
Hello,
We are also experiencing connection issues with our devices, even though it’s version 07.10. Error message: Failure (Server refused connection. The device may be blocked or unidentified).
i have force the connection 10 times over the last hour with various reason for failure.
“Failure (Failed to resolve hostname)” is the most recent
I have re registered the device 5 times int he last 2 days.
SN and MAc address are perfectly matched.
