Thanks, Caner, I will try this today.
so far with the re-registering processes I have lost 4 credits for the same unit. as each time I attempt the connection a credit is applied to the same unit. is there a way to reimburse these?
thanks
J
you’d better wait until RMS is stable again. Since last Wednesday they
are having major troubles after a mishap during systems maintenance.
Have a look at e.g. this thread.
Thankfully you didn’t become a Code, that wouldn’t be healthy!
You didn’t receive any Code probably because RMS has some issues at the moment, and I would not recommend adding devices at the moment. As you can see in other threads, there are multiple people reporting this issue. Also, it’s maybe not smart to share information within your screenshots, like MAC address, serial number, name, and company name.
Just keeping track here if there are others not getting their authentication code for thier devices or remain in an “inactive” state after adding to your RMS.
refrain from re-applying and troubleshooting as we need the full system to stabilise.
see links above from other members when you can see the ongoing issues.
for once its not you its them
if anyone has success registering new devices please let me know so I can get on with my tasks at hand.
Following recent maintenance, we encountered unexpected issues with connections from devices using older firmware versions, initially identified as versions prior to 07.07. The system experienced difficulty managing the abnormal connection attempts from these devices, leading to unstable connectivity across the platform.
Over the weekend, we implemented a temporary solution to stabilize the system while our team continues developing a more robust, long-term fix. This has allowed many devices to reconnect, though full operational performance has yet to be fully restored.
For critical devices, a potential temporary workaround is to retry connecting to RMS through WebUI, CLI, or SMS commands where applicable.
We sincerely appreciate your patience as we work to resolve this issue as quickly as possible. Further updates will be shared when system stability is fully achieved.
to be clear I am having this issue wi th a brand new unit with the newest firmware, no mater how I try to connect and register the new device, it still
-take up use of a credit
-fails to become active. neither red or green. stays black
please let me know when this is resolved to avoid wasting more credits here
thanks for this engagement.
to be clear I have been trying to force this connection for the last two days with no change.
in my original comments " * -when forcing connection vi web GUI I get “Failure (Server refused connection. The device may be blocked or unidentified)”"
I have reset the unit and re registered the unit many many time now with no change.