RMS impersonation link not functioning

J_Dev · February 10, 2025, 7:03pm

Hi Support team,

I received a request for impersonation on my trb245 to (hopefully get some config support), unfortunately the link is not working, I was only able to access the device 6 days after the impersonation email was sent to me but the link is no longer working.

Please advise on how to get a new email link sent to me.

Martynas · February 11, 2025, 7:35am

Hello,

Could you please clarify your current need? If I understand correctly, you previously received an RMS impersonation link from our engineer, which you confirmed?

If you need a new impersonation request to be sent, you should contact the engineer who originally provided the link. If this was requested through a HelpDesk ticket, you may follow up there for further assistance.

Let me know if you have any additional questions.

Best regards,

J_Dev · February 17, 2025, 8:24pm

Hi Martynas,

The link I am receiving for impersonation does not work.

I have been in contact with support and for a second time I am receiving a broken link.