Hello ,
i need your help,
an error occurs during Device registration.
Device : RUTX11 Firmware: RUTX_R_00.07.13.4
all device’s manufacturing informations are ok
device password, MAC-Addr and Serial_No are checked .
HOST Name : rms.teltonika-networks.com Port 15009
Company data: 5.72 GB
Credits: 11
Connection type : Enabled
After press Connect in RMS-settings apears :
Connection state Connected
after 5 sec apears
Connection state Connecting
after 20 sec
Connection state Down (Server refused connection. The device may be blocked or unidentified)
What am I doing wrong?
Best
Harald
Marija
April 22, 2025, 10:34am
3
Hello,
Could you please try unregistering the device and then registering it back to RMS to see if the issue persists?
Best regards,
Hello Marija ,
I’ve done that several times
STATUS
Device was removed successfully.
Then new registration
After Insert SN , MAC Addr , password …
Adding devices [step 1]…
Adding devices [step 2]…
Adding devices [step 3]…
Adding devices [step 4]…
Adding devices [step 5]…
Adding devices [step 6]…
Adding devices [step 7]…
Adding devices [step 8]…
Processing credits…
1 devices were successfully added.
Successfully added all devices to the system.
NEXT
Device xxxx successfully added to the system, waiting for connection…
afer few minutes apears : Down (Other error)
Best regards.
Marija
April 23, 2025, 6:38am
5
Hello,
I’ve sent you a form to fill out. Once it’s completed, I will contact you privately regarding the issue. Please use the ticket ID “13391” for reference.
Best regards,
system
Closed
June 19, 2025, 11:55am
6
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