RMS Device registration "Server refused connection. The device may be blocked or unidentified"

[Harald.GER]

Hello ,

i need your help,
an error occurs during Device registration.

Device : RUTX11 Firmware: RUTX_R_00.07.13.4

all device’s manufacturing informations are ok
device password, MAC-Addr and Serial_No are checked .

HOST Name : rms.teltonika-networks.com Port 15009
Company data: 5.72 GB
Credits: 11

Connection type : Enabled

After press Connect in RMS-settings apears :

Connection state Connected
after 5 sec apears
Connection state Connecting
after 20 sec
Connection state Down (Server refused connection. The device may be blocked or unidentified)

What am I doing wrong?

Best
Harald

[Marija]

Hello,

Could you please try unregistering the device and then registering it back to RMS to see if the issue persists?

Best regards,

[Harald.GER]

Hello Marija ,

I’ve done that several times

STATUS
Device was removed successfully.

Then new registration
After Insert SN , MAC Addr , password …

• Adding devices [step 1]…
• Adding devices [step 2]…
• Adding devices [step 3]…
• Adding devices [step 4]…
• Adding devices [step 5]…
• Adding devices [step 6]…
• Adding devices [step 7]…
• Adding devices [step 8]…
• Processing credits…
• 1 devices were successfully added.

Successfully added all devices to the system.
NEXT
Device xxxx successfully added to the system, waiting for connection…

afer few minutes apears : Down (Other error)

Best regards.

[Marija]

Hello,

I’ve sent you a form to fill out. Once it’s completed, I will contact you privately regarding the issue. Please use the ticket ID “13391” for reference.

Best regards,