RMS credit and packs

Networking Solutions
1

Hi, we have a large number of devices on RMS and I was wondering if it’s possible to get back the credit/pre paid packs from unregistered devices

3

Hello,

Could you please provide more details regarding the unregistered devices? Are they experiencing any issues, have they been sent for repair, or is there another reason for their unregistration? Or were they simply unregistered without any hardware faults or other problems?

Best regards,

4

Hi, Marija.
There’s been a range of reasons why the devices were unregistered. Some were sent for repair and others had hardware issues. Is there a way to un-assign the pre paid packs from a device for use on another?

5

I have sent you a form to complete. Once it has been submitted, I will contact you privately regarding this matter. Please use “15067” as the ticket ID.

Best regards,

6

Hi Marija. I’ve completed the form

7

Hello,

Thank you! You will receive an email from us shortly.

Best regards,

8

This topic was automatically closed after 60 days. New replies are no longer allowed.