RMS credit activated on wrong TRB140 device

[Xuanming]

Hello,

I need some help with an RMS credit.

I have two TRB140 devices under the same RMS account. A few hours ago I mistakenly used a newly purchased RMS activation code on the wrong device.

• Correct device (black TRB140):
• Wrong device (white TRB140):

The activation code was applied to the white TRB140, but I intended to use it for the black TRB140. Both devices are mine and are in the same company in RMS. The credit was just activated yesterday and has not really been used yet.

Could you please help me move this recently activated RMS credit from the white TRB140 to the black TRB140, or advise if it is possible to correct this mistake?

Thank you in advance for your help!

[Vilius]

Greetings, Xuanming,

Welcome to the Teltonika Community!

I’ve edited your post and removed the personal information you included. To keep your data secure, please avoid sharing sensitive details such as serial numbers or email addresses in public threads.

I also reached out to our RMS team, and they confirmed that the credit has been successfully assigned to the correct device.

When you have a moment, could you please check on your side and confirm that the credit is now visible?

Kind regards,
V.

[Xuanming]

Hi Vilius,

I’ve checked on my side and can confirm the RMS credit is now assigned to the correct device. Thanks for your help.

Kind regards,
Xuanming