I receiving error: Device could not connect to the system - device did not have an active credit.
but there is Service enabled using an new credit
So why this happening, do i need to pay something additionally?
screenshot
?
Greetings, @swin,
Welcome to the Teltonika Community!
I removed the screenshot from your post because it contained personal information. For your safety, please avoid sharing details such as serial numbers, public IPs, or email addresses on the public forum in the future.
Regarding your question - there are no additional fees when using RMS beyond the required credits. If Autoextend is enabled, the device will automatically use credits from your RMS company account and re-establish its connection. The reconnection interval can vary, typically anywhere from a few minutes up to several hours.
To enable Autoextend, navigate to:
Administration ā Companies
Select your company ā Enable the toggle under Autoextend.
Additionally, you can manually trigger the connection from the device itself:
WebUI ā Services ā Cloud Solutions ā RMS ā Connect
Since your device uses mobile connectivity, you can also reconnect it via SMS (if the SIM supports SMS). Send an SMS to the device with the format:
<device_password> rms_connect
You can find additional SMS commands here:
If you have any further questions, feel free to let me know - Iām here to help!
Best wishes,
V.
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