RMS Connection RUT230

NETWORKING SOLUTIONS
1

Hello Team,

we still have RUT230 and want to connect them to RMS. Is this still possible somehow? Could we disable additional authentication? We get the following message:

This device requires additional authentication. To authorize the device with the associated company, provide a uniquely generated authentication code in the device’s settings page for this platform. You can click on this warning to copy the authentication code directly. Alternatively, it can also be found in the device details page or as an optional table/custom box parameter. The same code will need to be re-entered if settings and configurations are reset for the device. Supported by devices using firmware version 07.07.1 or greater.

Please advice.

3

Hello,

I have sent you a form to fill out. Once completed, I will be able to contact you privately regarding this issue, as I will need some sensitive information about your device. For ticket ID, please use “7022”.

Best Regards,

4

Hi,

where did you sent this “form”?

Thank you.

5

I have sent the form to the email address you registered with on this forum. I am sending it again; if you don’t see it, please check your spam folder.

Best Regards,

6

It arrived, thanks.

7

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