I’ve re-added an RUT950 device to my Teltonika management portal but am unable to get a connection status on the device and the portal shows “Not Activated”.
I can ping Google etc and an nslookup resolves rms.teltonika.lt correctly so it’s not a networking issue.
I’ve tried resetting the device to factory defaults but the same it does the same thing.
There are credits on my account, not sure what else I can try?
Greetings, @NickP ,
Welcome to Teltonika Community!
You mentioned that you performed factory reset to the device, could you please clarify which firmware version are you using at the moment?
I would strongly recommend updating your firmware to the latest one and try testing it again. You can find the latest firmware here:
In case firmware update will have no effect, for troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 17759.
Thank you,
V.
Hi Vilius,
Thanks for this, the firmware update fixed the problem, it’s working correctly now.