Hello,
We have 3 new RUTX50 routers, they are on the Management dashboard
But we have been unable to get them into the RMS Connect dashboard for remote access
The RMS resource codes have been added using the Scan option to add new device selects the unit, but just stays on scanning, nothing happens This has been left for over an hour.
When trying to add manually, we fill all boxes, but it just says field missing
Any help would be most welcome
Good afternoon,
Can you clarify this part “The RMS resource codes have been added using the Scan option”
Credits, and data (RMS resources) can be added via activate code sections in RM. If you go to your company details, do these devices have Service/Monitoring enabled? Do you see credits added there?
Also when you go to devices, do the devices that you are trying to access online? If they are offline, please take a look at this thread : Why is my device offline / not activated on RMS? - Teltonika Networks Wiki
Regards,
Arturas