RMS account access

Networking Solutions
1

Can I have some help please in activating my account. I am not receiving the two step email verification email so I am unable to gain access to my account. Can you please help with this

3

Greetings, @Ian,

Welcome to Teltonika Community!

Could you please clarify the following:

  • Do you receive any error messages during the process?
  • Is your email address registered in only one company?
  • Have you checked your spam or trash folder for the email?
  • Are there any company restrictions that could be blocking these emails?

This information will help me investigate the issue further.

I look forward to your reply.

Best regards,
V.

4

Hi Vilius,

Sorry for delay in replying! See below responses.

· Do you receive any error messages during the process? No

· Is your email address registered in only one company? Yes

· Have you checked your spam or trash folder for the email? Yes

· Are there any company restrictions that could be blocking these emails? No.

5

Hello,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 17710.

Thank you,
V.

6

Greetings, @Ian,

I hope this message finds you well.

I have not yet received the form I sent you. Could you please confirm whether you received it and clarify if you still require assistance, or if the issue has been resolved?

Best regards,
V.