Reverting 150GB data pack to other RUT routers

NETWORKING SOLUTIONS
1

Hi all,

I just activated a 150GB 10Y package on a RUT router via the RMS portal.
Is it possible to remove this pack and assign it to a other RUT router?

3

Hello,

Could you please let me know the reason why you would like to reassign the data pack?

Best regards,

4

Hi Marija,

I have misread the description because I was under the impression that the 150GB package was also usable for the entire company data pool. My own fault of course. When I assigned the package I got the option to select multiple of my RUT routers and I selected all of them not realising that it was meant for one device. When I submitted my choice the RMS portal decided to choice one of my RUT devices at random.

For me this is actually not a big problem because I have one RUT device which will utilise most of the data, but this was sadly not the device RMS chose to activate.

So my question would be if it is possible to move this package which I just activated an hour ago and have not used yet to another device in the same company which most likely benefit the most of the 150GB package.

5

Thank you for the clarification.

I have sent you a form to fill out. Once it is completed, I will contact you privately regarding this issue. For the ticket ID, please use “14178”.

Best regards,