Die eSim hat auf meinem neuen Router seit dem Kauf im Juli 2025 bis September funktioniert. Dann habe ich im Routerprogramm auf dem Laptop ein erforderliches update gemacht. Dann funktionierte die eSim nicht mehr. Der WLAN-Shop 24 stellte damals fest, daß das Programm die IMSI -Nummer geändert hat in nur 9er: 99999999……Leider ist der Shop insolvent, so daß er mein Problem nicht mehr lösen konnte. Die Firmware-version ist RUT2M_R_00.07.17.4.
Thank you for providing the screenshots. For further troubleshooting, we will need some additional sensitive information. I have sent a form to the email address you are registered with on the community forum. Once you fill out the form, I will contact you privately.
Please use ticket ID “16153” when completing the form.
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You should receive an email from a HubSpot address regarding collecting logs — not from the community forum. I have sent the request for modem logs to your email. Please open that specific HubSpot email and use the “Reply” button directly in that message to respond.
