Poor Download bandwidth

NETWORKING SOLUTIONS
1

Hi I have a RUTX50 that I installed on my boat and has been working great.

Came back after a month and no devices with connect via WiFi other than my phone, when I run speed test oddly my download is about 300k but upload is still 40Mb.

Anyone seen this before?

3

Hello,

Thank you for reaching out.

Here are a few crucial steps to help troubleshoot the issue with your RUTX50:

  1. Hard Reboot:
    If the router has been running for an extended period, try performing a hard reboot by disconnecting it from the power supply for at least 30 seconds and then powering it back on.
  2. Check Antennas:
    Ensure all antennas are securely screwed in and there are no loose connections.
  3. WiFi Signal Strength and Interference:
    Check the WiFi signal strength and verify there’s no interference from other devices or networks in the vicinity.
  4. Mobile Signal Strength:
    Navigate to Network → Mobile in the WebUI and confirm that the router is still receiving a strong LTE/5G signal.
  5. Firmware Update:
    Check if the router is running the latest RutOS firmware version. If it’s outdated, update to the latest version via System → Firmware.
  6. Factory Reset (if possible):
    If none of the above steps resolve the issue, consider performing a factory reset.

Feel free to reach out if you need further assistance.

Best regards,

4

Good evening, I have completed all six options suggested and now running a very basic config for testing.

My issue has improved where I now get 1.6MBps down compared to 0.3MBps but the upload is still 20 times better than down load which is not normal.

I installed a netgear router in place of the Teltonika and the issue is definatly in the Teltonika router but it is still a very odd fault.

I also trying theSIM1 and SIM2 to see if there was any difference but performance was the same.

Most of your units are sold online in Australia as they dont seam to be common here, how can I get some support as this now appears to be a hardware issue

5

Hello,

Thank you for the update and providing more details on the issue you’re experiencing. I’d like to further troubleshoot and understand the issue more clearly, as you mentioned that previously the router was working smoothly.

To proceed, I’ve sent you a form to complete. When filling out the form, please use for the ticked ID use 10784. Once submitted, our team will contact you privately to provide further troubleshooting and assistance tailored to your situation.

If you have any additional questions in the meantime, please feel free to reach out.

Best regards,