OTD500 Delete eSim information

[Jan.S]

Hi it’s been a while since I had time to get further in Touch with my OTD500.

Yesterday I’ve tried to activate a Vodafone DE eSim, but somehow it got stuck and didn’t work.

I’ve done a reboot of the device with the Options in the GUI, Hard-Reset with 12 seconds pushing the pin but however the esim ID is still in the Device without having a proper eSim Profile.

How do i delete the eSim ID or reset everything about the eSim to start over again.

Best regards, Jan

[Unknown]

Hi,

The eSIM ID is the identification of the physical eSIM card, which is embedded in the device.

It is NOT related to your eSIM profile.

Your picture suggests, that you have already removed your eSIM profile, hence everything is fresh and you can “start over”.

To completely erase ALL information from your device (both configuration aspects and private information), you can navigate to the “System → Maintenance → Reset Settings” menu, and make sure that the “Factory Defaults” option is selected. Then press the “Reset” button:

[Marija]

Hello @Jan.S,

Please let me know if your issue has been resolved or if you still need any assistance.

Best regards,

[Jan.S]

Hi, I tried another eSim from Vodafone which works for now, but the other one is lost. Don’t know why. I’ll receive a replacement for the one I’ve wanted to use in the OTD500 and give it another try.

[Jan.S]

Somehow i managed to activate the eSIM, Vodafone send me new credentials. Truly not a easy process on the OTD500.