Notification of planned RMS maintenance & downtime

NETWORKING SOLUTIONS
1

Dear community,

We would like to inform you of upcoming planned RMS maintenance, which will take place on 01:00 PM (GMT+3) // October 30, 2024. It is planned to take approximately 3 hours, but may last longer if needed.

During the maintenance, the WebUI and API of RMS will be inaccessible. Devices connected to RMS may be disconnected and devices not connected to RMS will not be able to connect. RMS Services, such as RMS VPN, may also be disrupted during the maintenance.

You should have received notifications about this maintenance both via email and on the RMS platform. We appreciate your understanding and patience!

5

The RMS is not back online after the scheduled maintenance period has ended. Can you give an indication of when it will be back online? It’s now nearly 4 hours since the scheduled end of the outage.

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6

I agree. I am just getting a message saying “Scheduled maintenance in progress… We’ll be back shortly. We apologize for the inconvenience.”

Please could we have an update so that we can plan accordingly.

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7

Hello,

The RMS RnD team is still working on the update, and it’s taking a little longer than expected. At the moment I’m unable to provide any ETA as to when all of the services will come back online.
We appreciate your patience and apologize for any inconvenience caused.

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8

You should consider providing updates every 30 minutes, if possible. This is critical for some of us.

4 Likes
9

I agree here. The current level of communication isn’t good enough. It’s now 5.5 hours after the scheduled maintenance end. This is now critical across the Asia Pacific region.

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10

Hey there,
we need an update on the current status. This isn‘t acceptable anymore.

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11

Any updates on this? There’s no other way to reach the Teltonika team at this hour. Any updates or ETA?

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12

Hello,

Thank you all for your extended patience with this situation. We have run into unexpected issues during the maintenance process resulting in the maintenance taking much longer than previously anticipated. We are resolving this with the highest priority and will get the system up and running as soon as possible.

13

Can we please get an ETA ? As soon as possible is very ambiguous timeline

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14

Your team needs to give us some rough timeline. 30 min? 3 hours? 24 hours?

Your comms team needs to improve on its communications ASAP.

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15

We need more information about the status. We have customers who are waiting and technicians who are on the road all day because of the problem.

At least open and honest communication would be appropriate with ongoing updates without us having to constantly ask.

3 Likes
16

Hi Teltonika-Team,

now the RMS is up again for us, however, many of our devices (38 of 74) are still offline. Will they go online by themselves soon, or do we have to ask our customers to restart them locally?

Best

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17

Same issue

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18

I have the same situation. I tried sending an SMS to encourage one of the sites to reconnect, but it didn’t help.

19

And now?

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image764×171 18.5 KB

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20

All devices on the RMS are back offline for us.

Teltonika - any updates please?

1 Like