No RMS Data for device, but 2GB for the company

[GS-Reservice]

how can data from the company be transferred to a device? The device belongs to the company, but has still zero data. The company 2GB:

regards Gerhard

[DziugasS]

Hello there Gerhard,

I hope you are having a great day,

To answer your question, the device automatically uses company data and you do not need to transfer it to a specific device, so the device itself can have zero data and it will use company data.
The remaining data column shows if a data pack is issued for a specific device, so if there is no data pack issued like in this case, it is using company data.
Also RMS data is used for RMS connect and RMS VPN functionalities. For other functionalities, monitoring it uses RMS Credits.

If you have any further questions let me know,
DziugasS

[GS-Reservice]

Thank you Dziugas,
that is good to know.
Unfortunately, we have had problems since the data pack expired. I have therefore topped up a new 2GB by credit.
Previously, we were able to access the device behind the router via web and ftp and download the necessary data. Now we can reach the RUT360 (via RMS) but not the device behind it. Nothing changed in the configuration.
Any ideas?

regards Gerhard

[DziugasS]

Could you provide more information:

Have you tried pinging from your router the device behind it? What was the result?
Have you tried regenerating the link from RMS side?
Are you using RMS Connect or RMS VPN?

If the device is reachable from router with ping and regenerating a link did not help, I have sent to you hubspot request, where I will wait for a troubleshoot file from your router. Hubspot is a platform where we can safely share sensitive information, in this case it would be troubleshoot file, there you will find more instructions on how to do it.

I will kindly wait for your reply,
DziugasS

[GS-Reservice]

Have you tried pinging from your router the device behind it? What was the result?

yes I pinged it from the router with the Remote Device WeUI
It was reachable and answering fast

Have you tried regenerating the link from RMS side?

I dont understand, but I rebootet the router
Are you using RMS Connect or RMS VPN?

I use OpenVPN Connect

If the device is reachable from router with ping and regenerating a link did not help, I have sent to you hubspot request, where I will wait for a troubleshoot file from your router. Hubspot is a platform where we can safely share sensitive information, in this case it would be troubleshoot file, there you will find more instructions on how to do it.

I will kindly wait for your reply,
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