No permanent access to RUTX50 after reboot

[Aapro]

After reboot RUTX50 kicks me out from webUI every time in the fortunate case I can access it at all. None of the WAN ports provide connection anymore although WAN lights are blinking normally when cords are connected. All other lights are lit/blinking normally as well. Devices are mostly able connect but there’s no internet. It seems X50 does get the signal over SIM but fails to pass it on.

I have rebooted X50 multiple times now and things are just going worse after every attempt.

All of this came out of blue last week after 2 months of flawless performance. Devices were dropped out one after another, so not simultaneously. Some apps on the devices worked longer, others stopped working immediately. Video and audio were lost while text-based websites could be opened for some time before they collapsed as well.

[akwe-xavante]

Has this happened after a recent firmware update?

Do you know what the firmware version(s) are? There are two, one for the device and one for the modem.

Looks like a factory reset to me. Someone more knowledgeable will step in and help shortly, i’m sure.

[MatasR]

Hello,

I’d like to get some more clarification on the situation, although I more or less understood the issue.

After reboot RUTX50 kicks me out from webUI every time in the fortunate case I can access it at all.
This sounds like completely normal behaviour, as when a device reboots, technically speaking, it’s not reachable; therefore, you shouldn’t have access to the WebUI or any access to the device for that matter. You can test this by sending a constant ping to the device (e.g., ping 192.168.1.1 -t) and rebooting the device, then you would be able to see that the pings eventually stop going through, indicating that the device is unreachable.

None of the WAN ports provide connection anymore although WAN lights are blinking normally when cords are connected. All other lights are lit/blinking normally as well.
I’ll assume you’ve made a typo and meant “LAN” ports instead. Their blinking means that some type of data traffic is happening at the moment, normal behaviour once again, however, if you are unable to access your device when connecting to either of the ports available, then it’s a separate issue which could be either software or hardware related.

Devices are mostly able connect but there’s no internet. It seems X50 does get the signal over SIM but fails to pass it on.
Here you mention that your devices are ‘mostly’ able to connect, could you elaborate more on this? What exactly do you mean by ‘mostly’? And by saying ‘connect’, do you mean reach the RUTX50, or get internet from it?

As a final note, what type of internet source is the RUTX50 using? Would this me a mobile connection, is it connected as a Wi-Fi client, or do you have an ethernet cable plugged into the WAN port of the device to supply internet to it? If you were to try and go to WebUI → System → Maintenance → Diagnostics and send a ping to 8.8.8.8 or google.com - do they go through?

If you are going to provide any images, please make sure to blur out any sensitive information, such as Public IP addresses, passwords, MAC addresses, etc.

Thank you,
M.

[Aapro]

Thank you for a quick reply.

The main issue is instability that emerges randomly and has demonstrated itself on three Android top end devices of recent production and on one Windows laptop. All devices are up to date. Three security cameras, two TVs and two TV services hubs provided by the mobile operator have wireless connection to the router and work most of the time. Wired connection to wifi extender is working most of the time while smart lights base unit is out since the connection issue started.
The issue started some days before the latest update. I vainly hoped this would have fixed it.

Main issues, all of which appear either at times on some devices or permanently on other devices:

1. being unable to connect to the router at all
2. when a connection to the router is established there is no working internet connection although wifi conncetion panel on devices tell that internet connection is provided.
3. webUI can be reached occasionally on Android tablet, on some other devices sometimes and on some not at all. This a matter of safety concern, especially after a reboot when the router cannot be reached sometimes for an hour.
4. when the no connection issue emerges, streaming apps on each device do not work, including speed test by Ookla

Internet connection is mobile 5G, technical maximum speed 400M, lowest measured from wifi 150. The connection works reliably when Sim card is inserted on phones or tablet. WebUI speed test have constantly shown speeds between 200 and 420.

Today I could access webUI and could perform ping test which appears to be fine. Screen shots of the result are attached.

Until this issue RUTX50 has been a star in my router history and hopefully shall remain so again.

Thank you for your assistance.

[MatasR]

Hm.. I believe the ideal way to approach the issue would be to view the logs in the troubleshooting file.

Let’s continue our communication in private since I’ll need the troubleshooting file from you.

I’ve sent you a form to fill out to avoid accidentally leaking any sensitive information. In the Ticket ID field, simply enter the thread’s number, which is 14147.

Thank you,
M.