Hello everyone,
my RUTX11 has recently stopped establishing a mobile connection; the SIM is detected and—according to the status indicator—correctly registered. Additionally, the new modem firmware update fails with an “Insufficient memory” error.
I tested the SIM in another RUTX11, and it works fine.
Product code: RUTX1100XXXX
Router FW: RUTX_R_00.07.23.7
Modem FW: EG06ELAR03A05M4G
I have attached a few screenshots.
Best regards,
Patrick
Hello @PatrickHD,
Our apologies for the delayed response.
To help us better understand your environment and troubleshoot the issue, could you please clarify the following details:
- Is the device stationary, or is it constantly moving?
- If stationary, what type of environment is it in (e.g., inside a metal enclosure or building)?
- Are external antennas connected? If so, which antenna models are being used?
- Has anything changed on this specific unit recently — e.g. a firmware update, config change, or package install — around the time the issue started?
- In the WebUI under Network → Mobile → General, what are your APN settings? If Auto APN is disabled, which APN option are you using?
Your answers will help us better understand the possible cause of the issue. We appreciate your patience and look forward to your reply.
Best regards,
P.
