No internet connection after firmware upgrade

[Jan-Asphere]

I recently received my TCR100. After running the installation wizard all seems to work very well with a good donwload speed of more then 100 Mbps.
It seemed that the firmware could/should be updated. So i did update it to the latest version. I performed the uodateprocess by means of the server.

After the firmware was uodated it showed the correct firmware version. Howeever initially the speedtest showed a download speed of about 11 Mbps. After a reset the internet connection was totally lost. Thweird thimg is that the internet LED is still on and not flashing.

Sorry as a new member I cannot upload the torubleshootlog.

What can I do to restore my internet of the TCR100?? Please advise me.
Help would be highly appreciated.

2024-05-14T22:00:00Z

[Marijus]

Hello,

Looks like to determine the root cause of this issue, we’ll need the troubleshoot file. Since it contains private information, we’ll handle it on a separate platform. Instructions for accessing it have been sent to the email you registered for this forum.

Best regards,

[Jan-Asphere]

Dear Marijus,

Thank you for your reply. I did receive your mail about this.

Many thanks for your help.

Best regards,
Jan