No internet connection after firmware upgrade

I recently received my TCR100. After running the installation wizard all seems to work very well with a good donwload speed of more then 100 Mbps.
It seemed that the firmware could/should be updated. So i did update it to the latest version. I performed the uodateprocess by means of the server.

After the firmware was uodated it showed the correct firmware version. Howeever initially the speedtest showed a download speed of about 11 Mbps. After a reset the internet connection was totally lost. Thweird thimg is that the internet LED is still on and not flashing.

Sorry as a new member I cannot upload the torubleshootlog.

What can I do to restore my internet of the TCR100?? Please advise me.
Help would be highly appreciated.



Looks like to determine the root cause of this issue, we’ll need the troubleshoot file. Since it contains private information, we’ll handle it on a separate platform. Instructions for accessing it have been sent to the email you registered for this forum.

Best regards,

Dear Marijus,

Thank you for your reply. I did receive your mail about this.

Many thanks for your help.

Best regards,