No internet acces while data connection is connected, wireless is on

[seoigfj]

hello,

ive recently got the rut950 router and i finished the installation wizzard, my data connection is connected, my wireless is on + i’ve changed my MTU from 1500 to 1260, still i can not acces the internet…

i was wondering what could be be problem/solution…

thank you!

[Martynas]

Hello,

Thank you for reaching out.

1. Could you please confirm if your mobile network is not private? This could potentially restrict internet access.
2. Additionally, was there any data limit imposed by your ISP? If so, this might also prevent connectivity.
3. Have you tried performing a factory reset on the router?

If the problem persists, we’ll need to troubleshoot the issue further. For this, I’ve sent you a form to fill out. Please, for the ticket ID, use “10662” when submitting the form. Once we receive it, I’ll contact you to assist with further investigation.

Best regards,

[seoigfj]

hey martynas,

1. to be clear: i don’t know what you mean with “my mobile network set to private”, according to what i know i don’t think so, i’ve never activated or noticed this option.

2. there is a data limit imposed but i’m even not at 2% of my data limit, so that is not the problem.

3. i’ve tried a factory reset about 3times, i also did several times a reboot, and i’ve installed the latest firmware: RUT9_R_00.07.06.16_WEBUI.bin

i haven’t seen, nor with my teltonika account, also not on my e-mail where you have sent a form for me to fill out.

thank you for your advice so far,

Best regards.

[seoigfj]

my mobile network seems to be up but the problem seems to be with my wireless lan…
do u maybe know of any physical support place(a shop or service centrum) in belgium?

[Martynas]

Hello,

Thank you for providing the details so far.

Could you share a screenshot of the Network → Wireless configuration and the Event Logs from System → Maintenance → Event Logs? This would help us better understand the current setup and the nature of the issue.

Additionally, it’s unusual to have the wireless LAN (wlan0) interface listed under the WAN interfaces section. Did you intend to use wireless WAN (wwan) as your primary internet source?

Best regards,

[seoigfj]

hey,

i hope this can help…

[seoigfj]

i also changed - with my wan inferfaces - my mobile network to primary internet source.

[seoigfj]

hey martynas,

where can i troubleshoot more?
or where can i see the form you sent for troubleshooting.
i would like to solve the problem…

thank you

[Martynas]

Hello,

The form should have been sent to your email. Could you please check your inbox, including your spam and junk folders, to ensure it hasn’t been filtered there?

Best regards,