It is quite obvious, that all reputable producers stand behind their products as long as they can. Otherwise it becomes rather a kindergarten my friend.
What brand of Tracking Devices are you using, except Teltonika?
Good day.
We apologize for causing inconvenience this issue you encountered was unexpected for our legacy devices (End-of-Life models). EOL Products
Regarding the firmware update, our regional team is available to assist you with resolving this matter. Please create a helpdesk ticket requesting guidance on setting up the FOTA Desktop application. Firmware updates, downloading configuration files, and uploading configuration files can all be managed through FOTA Desktop. You can refer to the official guide here: FOTA Desktop - Teltonika Telematics Wiki
Kindly ensure you follow the instructions provided by our engineers carefully to avoid any mistakes, similar to those previously mentioned.
Teltonika remains committed to delivering reliable solutions, even for End-of-Life products.
Best Regards
Maynard C
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From Teltonika:
We would like to inform you that from January 1st, 2025, part of our legacy devices (From current reports mainly: FM11YX, FM12XX, FM53, FM4) stopped detecting satellites (GNSS loss ) which resulted in sending the same coordinates (or 0,0) to our client servers. We have encountered similar GPS rollover issue in early 2019. The patch on the latest base firmware versions is already available and potentially most of the customers who use the above products have upgraded to firmware that has the patch. However, there will be a part of customers who have not upgraded to the firmware, or are using specs that have not been upgraded.
AFFECTED DEVICES:
FM10 series
FM11 series
FM12 series
FM4 series
FM53 series
FMA series
thanks for sharing the files, Teltonika would do that for all the devices, anyway can you share FM12XX and FM34XX too
Hi.
I have the same problem with fm1200, I have more than 15 devices.
In the logs I see the message:
-[2011.01.02 00:03:04]-[NMEA.FILTER]->WARNING! Bad GPS Timestamp: 1736236443
firmware 01.03.19
Do you have a more recent firmware that can solve the problem?
Hello, the instructions to solve the issue and the correct firmware, will be available via the Helpdesk, if you donât have access to the helpdesk donât hesitate to get in touch with your sales manager.
Best Regards
Maynard C
Hi all, We currently have 40+ FM1100âs that are experiencing this issue. I have been provided with the configurator and FM updater however when I open the configurator using windows 10 it doesnt display correctly and some of the config options are not visible. I have tried using the different compatibility options for previous versions of windows but none of them seems to change the display and as such I still cant see some of the config options so cant configure the units or write a new config file to push out via FOTA. Please can someone give me some advise.
I donât know what the Windows version has to do with it, but⌠Send us some screenshots of Error. For update you will need FOTA Lite/Desktop. Your canât update this Devices via WEB FOTA.
I have the same issue with some FM1202.
Did someone actually succeded in sending the configuration to the devices once it got deleted after the firmware update? I was told by the technical support to send it through the FOTA desktop app and some âPUSHâ command never seen in the device manual, but I was not able to do it.
I tried sending it by SMS and every setting seemed fine⌠Still the device is not sending data to our server.
We tried with the flush command and it worked but they are not able to send data on their own.
i was wondering if you could share with me the link as im facing the same issue for fm 12xx mean while the current version is FM12_01.06.15.Rev.0 it connects and disconnects it doesnât see satellite suddenly the satellite number drops to zero and then the maximum is 5
Is there a chance somebody could share firmware file for FMxx devices? Thanks!
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I have already shared the links. Please check my reply in this topic from January 6th. AnywayâŚ
https://drive.teltonika.lt/d/bde507596e684651a676/
Password: 123FM11XY
Hi David, thank you for reply, Iâve forgot to mention about FM version. So these files are for FM11xx, do you think they will work with FM12xx? Thanks!
here is the one for 12XX Teltonika Drive
password: v4Pb4AUv
Thank you! I will try to update firmware, seems version is from from 2017 but my device have even older version.
i have tried this firmware and it didnât work properly it send gps coordinates and then stops as if it doesnât see satellite like 5 messages with coordinates max per day
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i was wondering if you could share with me the link as im facing the same issue for fm 12xx mean while the current version is FM12_01.06.15.Rev.0 it connects and disconnects it doesnât see satellite suddenly the satellite number drops to zero and then the maximum is 5
Hello,
Good day, do you have access to Helpdesk ticket or to your sales manager?
Please contact your sales or create an HD ticket to solve this issue.
If you donât have any contacts with our Sale managers, please contact them on our official website https://teltonika-gps.com/ and click on the âContact Usâ button. When you will click, please fill out form and submit it.
Best Regards
Maynard C