No data from working sim cards

[gather]

Hi,

We have a Teltonika RUTX50 which is not receiving data on the sim card (EE Network, in the UK, this has been working without issue for months) that currently in the RUTX50. We have verified this Sim has data and works but putting the sim into another device and Internet is working. We have tried multiple sims and restarting the router of course.

We have tried another Sim from and other provider and the same issue, no data is working.

Any suggestions are welcome

Thanks,

[anon65719490]

Hello,

Thank you for reaching out. In this case, to investigate this specific issue thoroughly, we’ll need to continue this process privately, because sensitive/publicly unshareable information, such as the troubleshoot file, configurations, logs, etc., needs to be collected.

You should find a support request form in the inbox of the email address you used for your forum registration. Kindly fill out the form, and please reference Ticket ID: 16052 when submitting it. Once the form is completed, we’ll contact you directly via email to investigate the issue in detail and help work towards a solution.

Best regards,