Hi,
I recently acquired a RUTM09 modem and am trying to configure it with our Orange 5G connection.
When I first received it, everything was working properly. A notification popped up informing me that a firmware update was available (from RUTM_R_00.07.20.3_WEBUI to RUTM_R_00.07.22.1_WEBUI). I proceeded with the update using a file, but without preserving the settings (I hadn’t made any changes at that point). The update was applied successfully.
However, after this update, we could no longer establish a data connection. I’ve tried several troubleshooting steps:
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Manually configuring the APN: APN = orangerun, Authentication = orange, Password = orange
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Downloading and installing the APN database package
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Manually selecting the operator code (64700) and the operator
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Testing different SIM cards (all from the same operator)
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Downgrading the firmware
None of these solutions worked. The modem connects, but no data is transmitted.
Do you have an another throubleshooting steps I could try ?