No Data Connection After Modem Firmware Update (EG12EAPAR01A09M4G) on RUTX14

NETWORKING SOLUTIONS
1

Hello,

I’m experiencing an issue on two RUTX14 routers after updating the internal modem firmware to version EG12EAPAR01A09M4G_01.001.01.001. Since this update, there is no longer any data connection.

After reading several discussions on the forum, it seems this issue is common and usually requires a support ticket to be resolved. I have already tried all the recommended steps (factory reset, APN reconfiguration, SIM card changes, etc.), but nothing has worked so far.

Could you please let me know the procedure to fix this issue or open a support ticket for me?

Thank you in advance for your help.

3

Hello,

Thank you for reaching out. To assist you effectively, we’ll need to continue this process privately. You should find a support request form in the inbox of the email address you used for your forum registration. Kindly fill out the form, and please reference Ticket ID: 13525 when submitting it. Once form is completed, we’ll contact you directly via email to investigate the issue in detail and help work towards a solution.

Best regards,