No connection after discarging the sim card

Networking Solutions Question
1

after replacing the simcard from AldiTalk by a new one, my router does not get connection to mobile net eplus.

The router is an RUT955. It works perfect for wifi / wlan.

After filling in the data fields with apn and so on and saving, then tere is short a message with a red empty field called “bind to mac”. I think, that is the issue, but I have no solution.

KR

E.mans

3

Greetings @erwinmans,

Welcome to the Teltonika Community!

To assist with further investigation, could you please provide the following information:

  • The firmware version currently installed on the router
  • A screenshot of the mob1s1a1 interface settings
  • A screenshot of the error message you are experiencing

This information will help us continue the investigation.

I look forward to your reply.

Best regards,
V.

4

Here some fotos from the desctop of my notebook, which is connected by lan.

20260616_103947
20260616_1039471920×1440 351 KB

20260616_104006
20260616_1040061920×2560 1.03 MB

20260616_103722
20260616_1037221920×1440 320 KB

20260616_103827
20260616_1038271920×1440 353 KB

20260616_103906
20260616_1039061920×1440 250 KB

5

Hello, @erwinmans,

I hope you’re doing well.

My apologies for the delayed response.

Based on the screenshots you shared, SIM1 appears to be requesting a PUK code. I can see that a PUK code has already been entered, so the error may indicate that the code is incorrect.

Could you please try the following?

  • Test the router with a different SIM card to determine whether the issue is SIM-related.
  • Contact your mobile network provider to verify that the PUK code you are using is correct.

Please let me know the outcome, and I’ll be happy to assist you further.

Kind regards,
V.