New Devices notConnecting to RMS

Networking Solutions Issue
1

RMS had an update this morning and since then we are not able to get new devices active in RMS, Suggestions?

3

Greetings,

Please first go to RMS Management → Devices and check whether any icons appear next to the device’s status, such as a red exclamation mark. The device may require password verification. If prompted, please verify its password.

Since the device previously worked in RMS, if the issue persists, we recommend unregistering it and adding it again:

  1. Go to Management → Devices and select the device.
  2. Click Actions → Device → Unregister device.
  3. Add the device to RMS again.

If this does not resolve the issue, please log in to the device’s WebUI, if possible, and navigate to Services → Cloud Solutions → RMS. Let us know what error message is displayed.

If the device is at a remote location, you can also check its RMS status by SMS, provided it has a SIM and is not data-only. Send the following message to the device’s SIM number.

rms_status

Please share the response so we can investigate further.

Best regards,
T.

4

All good now, Thanks!

5

Hello,

Thank you for the update.

Kind Regards,

T.