New devices in RMS with incorrect Data

we made a mistake and stored two devices with incorrect data (Ser. Number and MAC Adress) an then unfortunately also assigned them a 5 year License.
We cant register the correct number of the Device, it ist blocked.
How can we correct this?



Can you please specify what do you mean by:

Could you please take a screenshot of error? Thank you.

Best Regards,

Device 1 TAP200
Device 2 TSW202
when i try to add the correct data

i want to register the correct devices an transmit the RMS-Lizenses to the real devices.

I hope you can help me
With best regards


Please refrain from sharing sensitive information such as device serial numbers and MAC addresses on public forums, as it may pose security risks.

I have sent you a form to fill out so that I can contact you privately regarding this issue. Please use “6621” as the ticket ID.

Thank you.

Best Regards,

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