We are deploying new Rut50 devices and many loose and regain connections, where do I upload the files? I keep getting a link to hsforms.com but no ability to upload the support logs.
Greetings, @IT.Network.Guy ,
Welcome to Teltonika Community!
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 17606.
This is the form that you need to fill out to continue communication through the platform. Once the form is filled out, please let me know and I will provide you with further instructions.
Thank you,
V.