Need port forwarding support, local Teltonika ghosting us

Hello Teltonika community, we are trying to setup a lan has client for Jetson device connected.
Here is our current process,
Jetson Device —> Lan port 1 → Teltonika connected to local server via wifi | This works after adding port forward and firewall setup

When my server wants talk to the jetson device it fails,
server —> Teltonika wifi router —> not able to port forward that request to Lan port 1

Please someone give us a solution, we been following with our local Teltonika in Bangalore for months, they have been not able to give us right router configuration.

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