Hi!
After a reboot of my router the other day, it lost connection with the RMS service.
I can’t access the RMS site from the routers local network anymore, nor can I ping it.
C:\Users\marci>tracert rms.teltonika-networks.com
Tracing route to rms.teltonika-networks.com [18.196.62.30]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Teltonika-RUTXR1.com [192.168.49.1]
2 1 ms 1 ms 1 ms 319914395.ipy-kn7.internetport.se [95.143.199.3]
3 5 ms 13 ms 20 ms ipo-153-kn7.internetport.se [95.143.207.153]
4 2 ms 2 ms 2 ms static-209-197-143-95.internetport.com [95.143.197.209]
5 5 ms 3 ms 5 ms static-1-63-242-80.internetport.com [80.242.63.1]
6 3 ms 3 ms 3 ms co-ro2.internetport.se [95.143.207.185]
7 3 ms 2 ms 3 ms netnod-ix-ge-a-sth-1500.amazon.com [194.68.123.47]
8 3 ms 3 ms 3 ms 52.93.143.22
9 3 ms 3 ms 3 ms 52.93.143.33
10 * * * Request timed out.
11 ^C
C:\Users\marci>ping rms.teltonika-networks.com
Pinging rms.teltonika-networks.com [18.196.62.30] with 32 bytes of data:
Request timed out.
Ping statistics for 18.196.62.30:
Packets: Sent = 1, Received = 0, Lost = 1 (100% loss),
Control-C
Can you access the router’s WebUI via its IP address? If so, could you please navigate to Services → Cloud Solutions → RMS and let me know what is displayed next to the Connection State?
Additionally, could you confirm whether your router has an active internet connection (via Mobile, Ethernet WAN, or WiFi WAN) and if pings to, for example, 8.8.8.8 are successful?
Sure!
I have full access to the routers GUI from inside my LAN. It says: Management status: Enabled
and Connection state: Failure (Cannot connect to server)
Besides this RMS issue, everything on my LAN seems normal. I can surf the net, watch TV (all streaming services work normally) listen to Spotify, etc.
Pings to CloudFlare (1.1.1.1) have a mean latency of 3-4ms.
This screenshot was taken on my phone, with cellular data connection, since I can’t reach the RMS site from my computer browser (or in fact, any device from my LAN)
For testing purposes, please download a backup file of your device as described here: RUTXR1 Backup Creation to ensure you can restore your configurations later.
Afterward, reset the device to factory defaults by following these steps: Factory Reset Instructions.
Once completed, please check if the issue persists and let me know how it goes.
Hello Marija.
I have now tried factory resetting the router twice; once from the GUI and once via the hardware button (12+ sec). The outcome was the same both times: my situation did not improve.
I got the same issue as before, with the same symptoms (traceroute won’t get through, and neither will a ping).
I have also opened a support ticket with my ISP in parallel, to see if this may be an issue on their end.
Do you have any content filtering enabled by your ISP? We’ve seen issues connecting to RMS when SIMs have been provisioned without asking for any bars to be lifted.
Not that I’m aware of.
RMS worked perfectly fine until I asked my ISP for a public IP. They did not give me a true public IP; instead they redirected the complete port span of a public IP, towards my private IP inside their network. I guess it’s called “Full NAT” or something like that?
Anyway, after that “procedure” I cant access the RMS site. I can access anything else I try online (like this site, and all other Teltonika sites), so it’s a bit peculiar that it’s just RMS that is such a hassle. It should be noted that it is not only the RMS service that is unreachable (which I suppose uses it’s own port), but the https/web GUI is unreachable as well.
If you look at my traceroute above, you’ll see that it completes a number of hops before it is dropped. Something along the route decided that my originating address is not good enough, I guess.
I have a few questions to better understand the issue you’re facing:
Could you please let me know which firmware version your RUTXR1 is operating on?
Are you connecting the RUTXR1 to your PC via Ethernet cable or WiFi?
When the RUTXR1 is connected to your PC, can you access the WebUI? If not, are there any errors displayed in the Network or Console tabs in DevTools? If there are, please share screenshots. To open DevTools, right-click anywhere on the page and select Inspect.
When the RUTXR1 is connected to your PC, can you access it via SSH/CLI?
Does the router have an internet connection? If yes, when it is connected to your PC, can you access websites like Google, YouTube, etc.? If so, is RMS the only site you cannot reach, which shows you are offline?
Hi Marija.
Since a couple of hours back, this issue is resolved.
Apparantly, my originating public IP (I’m behind my ISPs CGNAT) was blocked by a firewall on the route to the RMS server. I don’t know if you (Teltonika) maintain these blocking lists yourself, or if it’s a 3:rd party that provides them, but either way, the firewall wouldn’t let me through.
What took this investigation/fault-finding exercise so long, was that the first thing the ISP tried, was to move me to a different exit node (different originating public IP). This was without effect, so we have tried numerous other things since no one thought that second IP would be blocked too.
So today they tried a third exit node, and now everything works as expected.
To conclude, there was no fault in the configuration, either on my router or in the RMS settings. But this IP blocking thing, is something you should consider having a routine for.
