MQTT to SMS issue

[andreasS]

Hello,

I have an issue with sending SMS from MQTT on my RUT200.

It is connected to hivecloud via 4G. The modem is publishing GSM data to hivecloud and works always.

RUT200 is also subscribed to a topic on same hivecloud account that I use to control SMS sending

It works fine for a few days and then the SMS sending from MQTT stops working

SMS sending from web interface works fine, also modem is publishing GSM data to hivecloud.

After a reboot or after I disable an re-enable Collection, the SMS sending via MQTT starts working again.

[Matas]

Hello,

I would most likely have to collect & view the troubleshoot file from your device from when the issue is present (so the logs are visible within the .log files). But for you to be able to share that troubleshoot file, we’ll have to move to a different channel for communication. I’ve sent you a form to fill out, in the Ticket ID field, please enter the number 16460 and I’ll contact you via your e-mail.

Regards,
M.

[andreasS]

Hello,

Thank you for your assistance.

Can you advise me how to get the logs in case of a failure, although it has now been working fine for 4 days.

Andreas

[Matas]

Of course, Andreas,

Whenever you need to collect the logs, simply head to WebUI → System → Maintenance → Troubleshoot and press Download. This will generate the troubleshoot file which contains all of your configurations, as well as the logs.

Regards,
M.

[andreasS]

Hello,

Just as an update, the modem has now been running for 51d 22h 42m 10s wihtout any issues.

All is still working, including SMS from MQTT.

Andreas

[Vilius.G]

Greetings, @andreasS ,

Thank you for your message,

And thank you for an update, I am glad that everything seems to be working fine. In case you have any additional questions, please don’t hesitate to let me know.

Warm reagards,
V.