Moving device to sub company

NETWORKING SOLUTIONS
1

We have created a company in RMS and connected a device to it, and added credits to it(10 years)
I have created a sub company to our RMS, is there an option for moving a device to the subcompany? (like a drag and drop function)?

3

Hello,

Thank you for reaching out.

Currently, there is no option to move a device directly from a parent company (first level) to a subcompany (second level) within the RMS platform, such as via drag-and-drop functionality. To assign a device to a different company, you will need to follow these steps:

  1. Unregister the device from the parent company (or the company where the device is currently registered).
  2. Register the device again under the subcompany you wish to assign it to.

If you need any further assistance with this process, feel free to let us know.

Best Regards,

4

Thank you for quick reply, what happens to the credits i have already assigned to the device, will it follow the device or is it lost?

5

Hello,

Could you kindly confirm whether you’re utilizing credits (120 credits for 10 years) or a 10-year management pack?

Please note that if you are using credits and decide to move the device from the primary company to a secondary company, one credit will be deducted. However, all remaining credits assigned to the primary company will remain unaffected, except for the one used in the transfer.

Alternatively, if you prefer, you can wait for the current credit for the device to expire (30 days) before transferring it to another company. Another option would be to enable the “Use Parental Resources” feature for the secondary company. This will allow the secondary company to automatically draw one credit from the parent company when the device is added.

Additionally, more useful information on credits, management packs, etc. can be found here.

Please feel free to reach out if you need any further assistance or clarification.

Best Regards,

6

We used a 10 year managment pack

7

Thank you for confirming that you’re using a 10-year management pack. In this case, no additional steps are required, and you won’t lose any credits when transferring the device to a secondary company. Everything will remain the same.

If you have any further questions, feel free to ask!

Best Regards,

8

Thank you :slightly_smiling_face:

9

This topic was automatically closed 40 hours after the last reply. New replies are no longer allowed.