Hello Community. We have noticed that both when polling the Teltonika API and when looking at the Teltonika RMS Dashboard we have missing data points for the signal strength of the GSM connection.
We find no correlation between Router software version (we run RUT955 with versions RUT9_R_00.07.06.16 and RUT9_R_00.07.06.17), modem model… and we do not see this affecting the connectivity of the devices connected to the router.
Also, this happens to most routers in our fleet but not to all.
Could you please check which modem version is on your RUT955 with the uneven signal strength graph? Is it the same as the one where the signal data is displayed evenly?
Additionally, have you verified that the mobile antennas for the affected devices are properly connected?
Apologies for the delayed response, and thank you for providing the requested details. The issue might be caused by an outdated internal modem firmware version.
To assist you further with modem upgrade instructions, we will need to contact you privately. A form has been sent to the email used for registering on the forum. Please complete it using 12280 as the ticket ID.