Missing mobile utilities in menu after FW update

After updating my RUT950 to the new FW ver. RUT9_R_00.07.06.1 I lost menu with mobile_utilities
I’ve updated second time, but there is no difference. I can’t perform factory reset as I manage the router remotely and won’t be able to configure it.

Hello. We have the same problem plus the WLAN configuration menu is not displayed. Same error page!

Hi,

please check the following things to check your issue:

  1. Can you try to access the StatusNetworkMobile page?
  2. Is the mobile connection established?

Also, please inform me about what device firmware you updated from.

Thank you.

Best regards,
Alam N.

Hello,

Our RnD team has managed to replicate the issue and have found a solution. The issue occurs when the device is updated from an older firmware version, or when incremental updates are done with the Keep Settings option enabled for several major firmware releases. We are sorry for any inconvenience this may have caused you. The solution will be available in the 07.06.3 hotfix release .

If any issues are experienced even after updating to 07.06.3, please create a seperate thread and describe which firmware version the device was updated from. Thank you.

Best regards,

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