Management pack allocation error

Purchased a TRB140 to replace my old trusted RUT950 (still working).

Also purchased a 5 year management pack to go with the TRB140.

Somehow the 5 year pack was allocated to the RUT950 and I cannot see how to change this to the TRB140. I only have 1 First level company. I only have 1 name (user).

Greetings,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 17388.

Best Regards,
Justinas

Thanks Justinas.

Details sent as requested. Anything else needed please let me know.

Should I purchase another Management pack - how do I allocate it to the TRB140.

This project is being installed tomorrow - 30/01/2026.

There is no space for the RUT950 which is

End of ordering: 2023 July 31 End of production: 2023 December 31.

Very old!

Greetings,

The management pack has been moved to the TRB140

Best Regards,
Justinas

1 Like

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.