my new m30 is working worse than the RUT240 I had before. The connection I can get is very slow and often breaks down. I have a medium connection to 5G at my mobile and as well a good connetion with 4G on my iPad.
I talked to the hotline already and receives the advice to put on all short antennas. I did so. Before I tried the old antennas from the 240. I felt that this was slightly better.
Additional I do not understand what RSRP, RSRQ, SINR and RSSI means to me. As well I cannot understand the graphics in the Screenshot.
Altough the values are far from great, i could still achieve around 5-10 mbps and wtahc streaming televison with my RUT241 with these values, so something is wrong. Have you tried the physical sim from your phone in the M30 to rule out a bad provider.
The graphics you see, speedtest download of around 1mbps, is very low and too low to stream televison, in my experience you need around 4mbps for HD televison (720p) without hickups.
I have removed one of your screenshots since it contained sensitive information.
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 15967.
Sorry for not getting back to you sooner. I’m glad to hear the issue has been resolved, it’s quite common for ISP or operator-related factors to cause the kind of behavior you experienced, especially with SIM-based connections, where signal quality can fluctuate depending on the coverage and device.
