Lost Credits + company transfer

NETWORKING SOLUTIONS
1

I have 2 defect RUT modems, and i replaced them with new ones.
I deleted the old ones from RMS but now i am missing my old credits the devices had for the replacement devices.
It gave the notification that it will be completely deleted ones the old ones are online, but they are defect.

I also need to transfer one of the RUT modems from my first level company to my Second level company, can you also help me with that?

2

Good afternoon,

The packages are bound to specific devices, even if you move the device from one company to another. I suggest watching our YouTube video here that explains RMS credits and packages in detail.

Moving devices is a new functionality in RMS. You can utilize it by going to RMS Devices, choosing the device in question, pressing actions, spread the device tab, and press on move devices. Please note that the device name will go back to default so will need to be changed. Otherwise, the device will move companies.

Regards,
Arturas

1 Like
4

Hello,

I understand that the management pack I have for 10 years is bound to the device when I move it to another company. But since they are defect, and I deleted them and have replacement devices, do I need to buy this management pack again? Or is it possible to transfer this 10 year pack to my new replacement devices?

Thanks in advance!

5

Hi there,

I have sent you a form for private communication, please fill in the form, and in ticket ID provide this query ID which is 13180.

Regards,
Arturas

6

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