Limited to 3 replies in the same topic

[anon99747008]

Good Morning,

we are within the following topic where you are waiting for a response from myside:

RUT955 - The device is unreachable

Hi Pauliusand and Daumantas, my current firmware version on my X11 is RUTX_R_00.07.04.4. Most probably I did the update from the last stable version as I regularly do the updates (but I cannot proof the version no. before). Please note that I today examined that there also was a firmware update pending for the internal modem (shown in your “Update Firmware” section within the Teltonika WebUI). Therefore I successfully updated this as well (via server option) to the latest available version E…

Unfortunately when trying to reply, the following error message occurs, which does not make sense at all:

“An error occurred: We’re sorry, but new users are temporarily limited to 3 replies in the same topic.”

So therefore here is my further response on the aforementioned topic:

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Good Morning,

unfortunately again the same issue occurs.

Therefore the problem still is not solved.

Hoping for your further assistance.

Pinging the router (via OpenVPN connection) is showing no problem (no packet losses). The latency is not the best, but this I had also before.

[Daumantas]

We will look into the posting limits. Sorry about that.
As for the issue on hand, when the WebUI becomes unreachable, does running the command /etc/init.d/uhttpd restart resolve the issue temporarily, or are you still unable to login?
This would help us determine if the issue is related to the WebUI, or should we look somewhere else.
If the aforementioned command does not help, could you try rebooting the OpenVPN service by running the command /etc/init.d/openvpn restart and check if that changes anything?

[anon99747008]

Update: I think it is working now. Maybe yesterday morning the problem was with the Browser Cache.
During the last almost 40h the problem with the UI-login did not occur again (after updating the modem firmware also).

The problem with all my (Shelly) IoT devices losing the connection to the cloud and do not connect again after a certain time is still not solved. This problem occured after I updated to the latest router firmware last week. I will open another topic for that issue. During the day all device become offline in the cloud, but I can ping them via OpenVPN. Strange.

[Daumantas]

Try changing the MTU on the mobile interface. The procedure is described here: RUT240 connectivity issues after updating to 07.04.4 - #2 by AndzejJ

[anon99747008]

already done 2 days ago, no change. Problem still exists

[Daumantas]

Please create a seperate ticket then.

Best regards,