Licensing for RMS

[Decodave]

Hi

I bought a router last year and purchased 12 months of credit which has worked well

Upon renewal, I purchased a 10-year management pack which I was told would allow me 10 years access to my single modem.

I did speak to someone in support who also confirmed this.

As you can see I have the management pack live on my account but zero credits and so am now unable to contact the modem via RMS.

In the event that I have purchased the wrong thing could the management pack be converted to credits ?

Telephone +44 7983 994698

[Mike]

You’ll need to assign that management pack to the device. Instructions for doing this in RMS, can be found on the Teltonika site.

[Marija]

Hello,

As Mike mentioned, it is necessary to set up a pack for your device in RMS so you will be able to access it. Instructions on how to do this can be found here: RMS Device menu - Teltonika Networks Wiki.

Hope this helps!

Best Regards,

[Mike]

[Decodave]

Hi Mike and team - thanks so much for the very clear diagram and help, all done and working perfectly. I can’t thank you enough.

Best wishes

David

[Mike]

Good to see you’re up and running.

[Marija]

Hello,

I’m glad to hear these steps helped you!

If you have any additional questions or concerns, please don’t hesitate to ask on the forum!

Best Regards,