Issues between RUT240 global and RUT200

[easylogic]

For a customer we used a RUT240 global to work with their own private network. With several limitations regarding inbound/outbound connections and firewall rules.

Altough we have issues with connecting with RMS it does have a very stable mobile connection to send a heartbeat message every 15 minutes to our backend server (which is allowed via firewall rules).

However, we needed to migrate to a RUT200. But now we have a very unstable mobile connection that loses it’s connection after a few minutes. And sometime it take about a few hours to send a repeatable heartbeat instead of every 15 minutes.

Does anyone have suggestions why this is happening and what differences between a RUT240 global and a RUT200 could result in this behaviour.

Kind regards
Andy

[Janmiguel]

Hi easylogic,

There are a few things we can check here. Can you share with me the product code of RUT200? I will cross check the supported bands for both devices.

Next, can we check the custom APN for the Sim? Does it provide internet connectivity? If not, we can try to put Custom APN or disable DNS functionality.

Let me know if this helps for us to proceed with the troubleshooting.

Regards,